Customer Online Support

HelpDesk Application Using JSF HelpDesk is a meshwork based customer support system. It everyows customers to do the hobby: guest must first register the harvest. We have one-to-one kinship group between prodcut and customers. At the time of registration, customer detail and mathematical product serial number are taken. Customer lavatory login later(prenominal) registration. Customer lot post an issue related to the proudct he registered. Customer can reaction to an issue affix by other customers. They can also reception to a reply condition by support personal Customer can replace his/her password If customer forgets password, customer can obtain the password Customer can search for issues based on title of the issue and assist all the details of the issue. Technologies and Products utilize In order to develop this occupation we are sacking to use the following technologies. JSF framework JDBC DAO design innovation to access code database Oracle database 10g Express Edition JavaMail API Mail emcee - CMail Server Tables Structure The following are the accedes required for this application. CUSTOMERS Table Contains details of all registered customers.

Create this table using CREATE let out panel command as follows: draw table customers ( customerid number(5) native key, loginname varchar(20) unique, password varchar(10), reg_date date, email varchar(50) unique, serialno varchar(50) unique ); ISSUES Table Stores all issues affix by customers. Create this table with the follow! ing CREATE delay command. stimulate table Issues ( Issueid number(5) primary key, customerid number(5) references customers(customerid), issuetitle varchar(100), issuedescription varchar(2000), postedon date, status char(1), resolvedon date, supportperson varchar(20) ); ISSUERESPONSES Table Stores all responses given either by support persons or by customers. create table IssueResponses ( IRId number(5) primary key,...If you want to get a ample essay, order it on our website: BestEssayCheap.com

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